Refund and Returns Policy

Refunds Policy – Explif

1. Returns and Refunds Overview

Thank you for shopping at Explif! We want to ensure that you are completely satisfied with your purchase. This Refunds Policy explains the terms and conditions under which refunds are provided for the products purchased on our website.

2. Eligibility for Refunds

2.1. To be eligible for a refund, the product must be returned within 20 days from the date of delivery.

2.2. The product must be unused, in the same condition as received, and in its original packaging. Sim cards should not be used and not be activated.

3. How to Initiate a Refund

3.1. To initiate a refund, please contact our customer support team at within the specified return period.

3.2. Provide your order number, the reason for the return, and any supporting documentation, such as photographs if applicable.

4. Refund Process

4.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

4.2. We will also notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment.

5. Exclusions from Refunds

5.1. Certain products may not be eligible for refunds. These include:

  • Products that are not in their original condition or are damaged
  • Products that are returned after the specified return period
  • Products with missing parts or accessories

5.2. We reserve the right to refuse a refund if the returned product does not meet the eligibility criteria.

6. Shipping Costs

6.1. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Late or Missing Refunds

7.1. If you haven’t received a refund within the expected timeframe, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.

7.2. If you’ve done all of this and still have not received your refund, please contact us at

8. Contact Information

If you have any questions about our Refunds Policy, please contact us at:


Phone: +61 410068216 (Whatsapp available)

9. Changes to Refunds Policy

Explif reserves the right to update or modify this Refunds Policy at any time without prior notice. Please review this policy periodically for changes.